The home improvement industry is no stranger to consumer complaints, receiving a total of 908,595 complaints in 2017, according to consumer reports.
Most of the complaints involved the quality of the work and the reliability of the contractor.
Foundation Finance strives for quality experiences for both the contractor and consumer. Below are some steps we take to do our best for a quality contractor-customer-finance company relationship.
Contractor application period. FFC’s contractor application process involves quality control research to ensure the partner contractors we bring on board are properly certified and legally doing business in their states. This process takes 24-48 hours.
Customer verification. The strongest complaints made by consumers were “shoddy work and failure to start or complete the job.” Our verification call allows FFC to confirm with the end consumer that our partner contractors are completing the work that the customers are financing in a satisfactory manner. It also allows FFC and the contractor to resolve any issues with the customer before moving forward with the project – ensuring that both the consumer is happy and the contractor is paid for their work.
Customer dispute resolution. On occasion, a customer may decide they are not happy with their project or financing. FFC takes great pride and care to resolve that dispute in any way possible to provide a positive experience for all parties involved.
Foundation Finance is proud to work with the excellent group of contractors and home improvement professionals that make up our group of valued dealers. We continue to change and improve our internal processes to ensure that we service both our dealers and their customers at the best possible level.
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