customer service Archives - Foundation Finance Company

customer service

Residential Roofing Market Anticipated Growth

The residential roofing marketing in North America is expected to grow to about $14.4 billion by 2023, according to BCC research. Influencers driving the growth: An increase in remodeling and renovation – more homeowners are deciding to renovate rather than move. Better awareness, from consumers and roofing contractors, of eco-friendly roofing products like clay tiles, …

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Customers Today

Marketing and advertising are usually at the bottom of the list of a contractor’s favorite things to do. You’re busy running your business and managing your employees – who has time for it? Today’s market isn’t very friendly to advertisers either. You may have been victim to the nasty online review or nasty cold call …

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Ease Your Customers’ Concerns with This Etiquette Guide

Homeowner etiquette can be a touchy subject to approach with a new client. A survey initiated by an online home improvement retailer polled consumers on basic etiquette questions that you may have. Below is a summary of the responses. Tipping: Most customers said they would not tip their home improvement contractors. Some said they would …

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Create and Exceed Your Customers’ Expectations

When clients are upset it’s often because clear expectations were not set at the beginning of the project.  Mark Richardson, contributing author for Professional Remodeler has a couple easy guidelines to help you set and exceed customer expectations: Arrive early. Arriving for an appointment a few minutes early is acceptable and respectful; arriving too early …

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Provide a Great Customer Experience – “When you start well, you end well.”

“What remodelers do is amazing. It is messy, it is imperfect and it is inconvenient in many ways.” Often times for the homeowner, living through a remodeling project can be very stressful.  Customer expectations are evolving and remodelers have to keep this top of mind.  Provide a great customer experience by following “the Four C’s”: …

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