An upset customer isn’t the end of the world, but their experience can have long-reaching consequences for your business, especially if not handled correctly. Learn how to keep your customers happy and create an exceptional customer service experience to generate new business!
1. Be Proactive.
If there are any changes (good or bad) that your customer needs to know about in regards to their project, don’t wait for them to ask about it. Make sure you are the one reaching out, letting them know and offering solutions.
2. Convenience is Key.
Make sure your contact information is easy to find. Include it on your website, in your email signature, on project estimates, your Google Business profile, social accounts and anywhere else your customers may reasonably look for it.
3. Be Responsive.
If your customer calls, answer. If you miss the call, call them back as soon as possible. Apply this same courtesy to emails and text messages to ensure you and your customers have open lines of communication.
4. Offer Options.
What seems obvious to you may be completely new information for your customer. Make sure they know about alternative materials, popular add-ons and your low monthly payment options to ensure your customer gets the best fit for their home and family.
5. Keep in Touch.
A great customer experience doesn’t end when you receive payment – done right, your happy customer can result in years’ worth of referrals and repeat business. Add your customers to your monthly newsletter, holiday card list, maintenance reminder schedule, and other communications to be sure you stay top of mind when new project opportunities come up.
Interested in other ways Foundation Finance can help you close your next sale? Contact us for more info: 1-855-241-0024, [email protected]. You can build on us. Enroll in the Foundation Finance dealer network today.
