Keeping your customers happy starts with setting the right expectations. Before your customer signs their work order, be sure they know what to expect when buying new windows. Here are some topics you should be very clear about, especially in the current market where getting the materials and labor for a window installation project can take weeks or even months.
Timing
Getting windows and labor lined up for a job isn鈥檛 as simple as it once was. With nation-wide shortages plaguing most industries, it鈥檚 important to give your customer a realistic time frame rather than an optimistic one. It鈥檚 better to surprise them by being early than making them wait past their expected installation date.
Price
Many window-buying customers look up the price of labor and of the windows they like before they contact a window contractor. However, their estimates often fall short of more realistic numbers. Between labor, materials, permitting, and the windows themselves, many customers fall short when figuring out the cost of their window project. Be up front with what fees you will charge and where their money is going so there鈥檚 no confusion when they get the bill after all your hard work is completed.
You can make big projects more affordable with the help of window financing. Enroll in the Foundation Finance dealer network to access the payment estimator to demonstrate the low monthly payments your customers could pay for their window project.
Scope of the Project
What you expect to do and what your window customers think they鈥檒l receive vary more often than most contractors would like. Make sure you have a very clear, written outline of what your project estimate does and does not cover.
Setting expectations isn鈥檛 always easy, but it does help create a smoother transaction in the long term. You can also simplify your window installation projects by partnering with Foundation Finance. Our online financing process and easy to use dealer portal make getting from application to approval simple.
