Connecting with new customers is easier when you have a steady stream of referrals. Grow your business and close more referral-based sales with these five steps.
Lay the groundwork.
Let your customers know throughout the sales and installation process how much referrals mean to your business.
Provide exceptional service.
Go above and beyond to ensure your customers are satisfied with the service and work you provide for them.
Find the right time.
The right time to ask for a referral differs on a case-by-case basis. Look for the right opening and then bring up the fact that your business largely runs on referrals and ask if they know anyone who might be interested in your services.
Thank them for referrals.
Whether a referral works out or not, reach back out to the original referrer and thank them for connecting you with the person. This not only gives you an opportunity to express your gratitude, it also reopens the door for more potential referrals.
Stay in touch.
Add your past customers to an email campaign made specifically for people you’ve worked with in the past. Include emails about maintaining the work you’ve done for them as well as occasional requests to let you know if they know anyone in need of your services.
An important part of earning more referral business is providing exceptional service, such as providing low monthly payments for their work, instead of requiring one bulk payment. As an approved Foundation Finance dealer, you have access to rates and promotions your customers will love.