Market predictions suggest that 2024 could see a drop in home improvement projects, making it more important than ever to be competitive in your market. A positive online reputation can go a long way in ensuring customers choose your business over others in the area. Here are some tips and ideas to get started.
Knowing what people are saying about you is the first step to managing your reputation online. Search social media, review sites, community websites and search engines to find out where people have left reviews of your business. There are also companies and tools that can do an audit for you.
Once you know where your business is discussed, thank any positive reviews for their comments and address any outstanding concerns or negative reviews.
Acknowledging and thanking customers who left a positive review can be motivating for future customers who may consider leaving a review. Reply to your reviews with a few positive remarks about how nice it was to work with the reviewer or share a quick thank you for taking time to review your company.
Get in touch with anyone who shared a negative review and see if you can make it right. Once the issue is addressed, ask the customer to update their review with some comments about how you handled their concerns. That way, even a negative review can have a positive impact on potential customers by showing your commitment to a positive customer experience.
New reviews can come in at any time, so having a system or strategy in place to monitor your online reputation is important. Regularly schedule time to go through new reviews or set up a reputation management system to alert you when your company is mentioned or reviewed online.
As your online reputation grows and more customers flock to your business, you may need to expand your financing options. Foundation Finance offers first and second look financing, making it easy to find a funding for customers with a wide range of credit histories. Enroll in the Foundation Finance dealer network today to get started.
Interested in other ways Foundation Finance can help you close your next sale? Contact us for more info: 1-855-241-0024, [email protected].