Your competitors have access to similar products, materials and tools to what you use, so it’s important to differentiate yourself through the service you provide.
Why Providing Quality Service Is Essential
When your customers enjoy working with you, they are more likely to recommend your company to others. This leads to a stronger referral base and more repeat customers. Quality service can also lead indirectly to increased project sizes.
Quality service is all about being tuned in and receptive to your customers’ needs. This builds trust, so customers are more likely to take your advice when you recommend longer-lasting materials or higher-quality options, even if they cost a bit more.
How to Improve Your Level of Service
Even the best companies can improve their customer service. Look for opportunities to be more helpful, present, and responsive for your customers.
Helpful:
Be proactive about providing your customers with the information they need to make informed decisions about their project. Go over the pros and cons of different options and make sure your customers know about programs and options that can make their project more affordable.
Present:
Maintain communications with your customers throughout the entire project process. Add customers to drip email campaigns and keep in touch with them before, during and after project completion.
Responsive:
Some companies make it hard to reach a real person. Make sure your customers know how to get in touch and make an effort to respond to customers quickly.
How Foundation Finance Can Help
Our finance dealers have access to a range of tools and resources that can help you stay in touch with and support your past, current and future customers. Some of the available options include:
- Custom credit application link so customers can apply for funding via text, email or website.
- The ability to save time by electronically signing documentsvia DocuSign.
- Pre-written emailsyou can personalize for messages to your customers.
- Social media postsyou can use or adapt for your business social sites.
- A dealer supportteam trained to support your customer service efforts.
Offering quality customer service is free; so is enrolling in the Foundation Finance dealer network. Contact us for more info: 1-855-241-0024, [email protected].
