We’ve sprinted past the first quarter of 2017 and to make sure you’re prepared for the next three months, the best thing you can do is evaluate the last three. Take a look at these tips and apply them to your business to determine if a second quarter adjustment is needed. Vision: Are you staying […]
How to Assess Your Business for the Next Quarter Read More »
When clients are upset it’s often because clear expectations were not set at the beginning of the project. Mark Richardson, contributing author for Professional Remodeler has a couple easy guidelines to help you set and exceed customer expectations: Arrive early Arriving for an appointment a few minutes early is acceptable and respectful; arriving too early
Create and Exceed Your Customers’ Expectations Read More »
Thousands of Baby Boomers are turning 65 every day. More than ever, this demographic needs help to transform their home to transition from a family dwelling to somewhere they can age in place and safely enjoy it for as long as possible. Many remodelers neglect the potential in this market and group them in with
Become the Aging-In-Place Expert in Your Market Read More »
“What remodelers do is amazing. It is messy, it is imperfect and it is inconvenient in many ways.” Often times for the homeowner, living through a remodeling project can be very stressful. Customer expectations are evolving and remodelers have to keep this top of mind. Provide a great customer experience by following “the Four C’s”:
Provide a Great Customer Experience – “When you start well, you end well.” Read More »
When writing a proposal for a small job, it is unnecessary to drown your clients in a large proposal document. Ensure your customer is getting exactly what they want out of the project with these simple tips. Keep it simple. Avoid overwhelming the client by providing an extensive document with too much detail. Provide the
Successfully Write a Small-Job Proposal Read More »
If you’re looking to attract new clients this year, it is important to have a powerful presence on the web. More than ever, prospective buyers are searching for contractors online. Most contractors spend a significant amount of time on the content on their website, but one of the most important aspects a website is the
Bring In Leads By Improving Your Website Read More »
Clients are inundated with options when it comes to remodeling their home – paint colors, window options, door frames, countertop styles and colors, flooring, finishes, etc. Research shows that the more options the client has, the more frustrated they become during the decision-making process leaving them dissatisfied and unable to make a decision; and when
Offer Less, Sell More Read More »
It can be very disheartening when a prospect starts to suddenly voice doubts. This is especially after you’ve spent the time putting together the plans and you’ve met with the homeowners several times. Most remodeling projects are a big decision for homeowners and remodelers need to respect why their customers might be nervous or hesitant.
Sales Tricks & Treats – How to Save the Sale Read More »
Most business owners and managers know that building and maintaining strong customer relationships are equally important to their company’s success. Going above and beyond with the project can still be a top priority, but customer relationship management is critical. Here are a few tips on how to develop and foster positive relationships with customers and
Build Better Relationships with Your Customers Read More »
Today, more contractors are renting tools they need instead of buying them. Maybe it’s because their tool is in the shop or an extra tool could help on a big project; renting tools means fast, extra capabilities without spending an arm and a leg. For example, instead of purchasing a $3,000 advanced jackhammer for a
Renting High Performance Tools Read More »
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